Registration

  • Can I merge accounts?

    Reveal has a strict policy for each user to only have 1 account. We advise users to update their work email address associated to their Reveal Academy account.

  • Can anyone take Reveal's training courses?

    Any professional with a valid corporate email address can participate. We currently do not allow personal email addresses. In addition, Reveal competitors are restricted from taking courses in Brainwaves. Once registered, you are not allowed to update your account email address to a personal email address.

  • Who do I contact if I have questions regarding a course, discounts, refunds, or technical issues?

    Please click on the Support link in the top navigation and complete the form. A member of the Reveal Training Support Team will respond as soon as possible. You can also email us at [email protected].

Reveal Academy Membership

  • How frequent will new members be recognized?

    Reveal will perform a process at the end of each month to identify any new members as well as any existing members that reach a new level. New members and existing members that reach a new level will be notified via email at the beginning of each month.

  • Can I combine certifications from multiple accounts to qualify as a member?

    No, Reveal Academy will only count active certifications per account. Reveal Academy will not combine certifications from multiple accounts to qualify for membership.

  • How do I get my Reveal Marketplace credentials?

    Your Reveal Marketplace login will be automatically created using the email address we used to send you the congratulatory email about becoming a Reveal Academy member. You will be prompted to create your password upon your first login attempt.

Certifications

  • How long will my certifications be active?

    All of our certifications will be active for a period of 24 months from the date you earned your certification.

  • How do I get re-certified?

    We will email you within 60 days of your certification expiration date. You can then respond to the email that you're interested in maintaining your certification. We will then enroll you in the appropriate recertification course and send you a link to the course. Once you complete the course, you will receive an updated certificate and email signature badge.

  • Do licensed customers receive discounts on certification courses?

    All licensed customers of Reveal-Brainspace can take any of our online courses at no cost for as long as they're a customer of Reveal.

Courses / Exams

  • How long will I have access to the course?

    Certification Courses: You will have online access to the course for 90 days from the date of enrollment regardless of whether you pass or fail the exam. Non-Certification Courses: You will have unlimited access to all non-certification courses.

  • How long do I have to take the exam?

    After enrollment, you will have 30 days to complete the exam.

  • Can I retake the exam if I do not pass the first time?

    Each certification course permits you at least one additional retake of the exam. However, you must wait 24 hours from the last time you took the exam before you can begin retaking the exam.